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  • 20
    Jul
    2012
    6:35pm, EDT

    Consulting Dr. Google is rarely a good idea. Here's why

    Chris Newton / Getty Images stock

    By Brian Alexander, NBC News Contributor

    “A physician who treats himself has a fool for a patient,” Sir William Osler, a founding faculty member of Johns Hopkins Hospital and its famous school of medicine, once said. Yet we often try to diagnose ourselves using Dr. Google.  

    Now, new research from the Hong Kong University of Science and Technology helps explain why that’s a very bad idea: The closer we are to the subject -- and when we’re diagnosing ourselves we’re very close indeed -- the more likely we are to over- or under-estimate the chances we’ve got something.

    Marketing PhD candidate Dengfeng Yan, who will assume a teaching post at the University of Texas at San Antonio this fall, and his department chairman, Jaideep Sengupta, conducted a series of experiments showing how our cognitive brains are subject to biases that affect judgment of disease risk.  

    Building on past research, they explored self-positivity and self-negativity biases. Such research has shown, for example, that symptoms we perceive to be indigestion in a stranger are often thought to be a possible heart attack in ourselves (self-negativity). Conversely, we can underestimate our risk for many common conditions like sexually transmitted diseases (self-positivity).

    Using hundreds of university students, they presented a variety of scenarios involving diseases like flu, hepatitis C, breast cancer, osteoporosis. They provided different sets of information (high or low) on the “base-rate” -- meaning the incidence of a condition in the population -- and “case-risk” -- one person’s profile of behaviors or symptoms. Sometimes the person was a stranger, sometimes themselves.

    The experiments showed that social distance mattered. The less familiar the person in the scenario was, the more heavily the test subjects relied on base-rate information. The closer to the subjects, including themselves, the more they relied on individual case information.

    “We found the effect to be quite strong, as evidenced by the fact that we replicated our findings using different manipulations of psychological distance, and across five different types of health risks,” Yan told NBC News.

    For example, subjects were given differing sets of data about the rate of HIV in Hong Kong, and then given case information including a scenario about themselves or about a stranger. They were asked “How likely are you [or how likely is the stranger] to engage in risky behaviors by which HIV is transmitted?”

    When told the disease base rate was high, but risky behavior likelihood was low, the subjects said they were less vulnerable to risk than others (who engaged in the same behaviors) were. That’s a self-positivity bias. But when told the base rate of HIV was low, but risky behavior likelihood was high, the participants judged themselves more vulnerable than others. That’s self-negativity.

    Another test used two strains of flu, one mild and one more dangerous. Again, they tended to either underestimate their own risk when told that the base rate of mild flu was high but they had only one symptom, and overestimate their risk for dangerous swine flu when told the base rate was low, but they themselves had multiple symptoms, though those symptoms could also apply to the common cold or allergies.

    Though he tested people of undergraduate age, Yan believes his results would hold for people of any age.

    His findings, published this month in the Journal of Consumer Research, show that the advantage of seeing a real doctor isn’t just because he or she is an expert. It’s also that they aren’t you.      

    Brian Alexander (www.BrianRAlexander.com) is co-author, with Larry Young PhD., of "The Chemistry Between Us: Love, Sex and the Science of Attraction," (www.TheChemistryBetweenUs.com) to be published Sept. 13.

    Related:

    • When you can't get over your bridge phobia
    • Why you can't get 'Call Me Maybe' out of your head
    • Phew! The science of the close call

    43 comments

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    Explore related topics: psychology, behavior, featured, journal-of-consumer-research, medical-googling
  • 17
    Nov
    2010
    4:52pm, EST

    Want to feel sexy? It's all in the bag, study finds

    Jeff Roberson/AP

    Hello, bombshell! These ladies might be internalizing more messages about Victoria's Secret than they realize.

    If you feel a little snobbier when behind the wheel of a BMW, or a little more outdoorsy when you slip on a North Face fleece, or a little hipper when using your new MacBook Air -- you're not alone, as they say. It's widely known that a product's brand image has a profound impact on our own self-image, but a new study finds that we may actually change our personality to match the "personality" of a brand.

    "For example, if I want to convey an image of being adventurous, I might buy a Harley-Davidson motorcycle or wear casual clothes from outdoor adventure companies such as REI," says Deborah Roedder John, a marketing professor at the University of Minnesota and one of the authors of the study published in the December issue of the Journal of Consumer Research. (You can find the report here, but a subscription is required.)

    John continues, "But our prior research didn't delve into the question of whether consumers actually 'took on' the personalities of these brands they selected to boost their self-images: If you buy a Harley motorcycle, will you really see yourself as more adventurous?"

    For one part of the study, the University of Minnesota researchers recruited about 100 volunteers -- all women, all between the ages of 18 to 34 -- at a mall, asking each of them to carry around for an hour the shopping bag of their choice: a bag from Victoria's Secret, Old Navy or Limited Too. Every participant chose the pink Victoria's Secret bag. When they came back from an hour of shopping, Victoria's Secret shopping bag in tow, they were asked to take a survey rating how they felt about themselves. The researchers found that the "personality" of Victoria's Secret -- sexy, glamorous, feminine -- actually did make some of their volunteers feel sexier, more glamorous and more feminine. (No word on whether carrying around a bag from Victoria's Secret made some feel a little like a 15-year-old.)

    The same researchers did a similar experiment instructing participants to write with a pen with an MIT logo on it, with similar results -- some of the participants really did feel smarter when using their MIT pen. (The researchers conducted four separate studies, involving more than 200 participants in all, John says.)

    The trick is this: If you're the kind of person who thinks a particular brand will make you more feminine, or more glamorous, then it will. That's called "entity theory," and it means you're the kind of person who seeks out products to make you feel a certain way about yourself. But if you're not the kind of person who feels that way about the brands you buy, well -- then you won't feel much of anything after using a particular brand. That one's called "incremental theory." You might think you're staunchly one way or the other, but these researchers primed their participants to identify with one of those theories by having them read an article promoting it.

    The study results shed light on how those "entity theorists" and "incremental theorists" experience brands differently. An entity theorist is -- well, let's just let the experts explain it, as John and her colleague Ji Kyung Park write in the report:

    Individuals who endorse entity theory view their personal qualities as something they cannot improve through their own direct efforts; instead, they seek out opportunities (such as brand experiences) to signal their positive qualities to the self or others. Conversely, individuals who endorse incremental theory view their personal qualities as something they can enhance through their own efforts at self‐improvement, reducing the value of signaling opportunities through brands.

    "For consumers, our study could help them understand how brands really affect them -- just carrying a shopping bag with the Victoria's Secret name makes you feel more glamorous, feminine, and good-looking (at least for a good deal of people we call 'entity theorists')," John says. "So, you don't really need to buy and use the brand--just have some association with it. Maybe this is a money-saving tip for anyone strapped for money during these recessionary times?"

    What do you think? How does the stuff you buy influence the way you feel about yourself -- or does it at all?

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Brian Alexander

is an author and frequent contributor to NBC News. His most recent book, written with Larry Young, PhD, is "The Chemistry Between Us: Love, Sex, and the Science of Attraction." He’s also author of “America Unzipped: In Search of Sex and Satisfaction,” and “Rapture: How Biotech Became the New Religion.”

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