Why that echoey phone feedback drives us nuts

Andy Dean Photography/featurepics.com

Perhaps you’ve been chatting on your cell phone or Skyping with a friend when, suddenly, you hear your voice echoed on the other end. It’s a strange feeling, right?

Inexplicably, your normally flowing speech becomes choppy and forced. The feeling is not painful, of course—but you’d much rather restart the call than continue talking uncomfortably. Why do we get so flustered by the sound of our own echoing voices?

This phenomenon, called “delayed auditory feedback,” occurs when one’s voice is played back to them less than a second after speaking. This fractional difference is just enough to silence them into realizing that something is wrong.

“The reason that delayed auditory feedback causes us so much trouble is that our brains are expecting our voices to arrive at the ‘normal’ time,” says Frank Guenther, Ph.D., professor in the Departments of Speech, Language, & Hearing Sciences and Biomedical Engineering at Boston University.

Our brains monitor our voices for speech errors, or the difference between actual and expected sound. Normally, the difference is negligible, if at all; in delayed auditory feedback, however, the discrepancy is quite large.

“This big expectation mismatch can cause us to stop speaking since it sounds like we’re not doing it correctly, followed by another false start, etc.,” says Guenther.

In a 2008 study published in Neuroimage, Guenther and his research team explored the brain regions responsible for this peculiar phenomenon.

Participants were placed inside an fMRI machine and instructed to read single-syllable words (“beck,” “bet,” “deck,” “debt”) while their brains were imaged. For a subset of the trials, the researchers delayed the timing of the participants’ vocal feedback.

During these trials, fMRI imaging revealed increased activation of the superior temporal cortex, the region primarily involved in auditory perception, as well as the right prefrontal cortex, implicated in decision-making and planning.

These areas, the researchers concluded, indicate neurons (brain cells) that are more active when coding for the mismatch between actual and expected auditory signals.

Interestingly, delayed auditory feedback can be used therapeutically for people who stutter.

Speech pathologists have found that delaying a stutterer’s vocal feedback by 50 to 70 milliseconds can actually reduce stammering by nearly 70 percent without any prior training.

Given the effect of delayed auditory feedback on normal speech, this treatment seems rather … backwards, right?

Like several other therapies that aim to mask the stutterer from perceiving their own uneven speech, delayed auditory feedback tricks one’s brain into thinking that the voice they hear is not their own.

Adds Guenther, “Delayed auditory feedback can improve fluency in people who stutter…so they don’t hear themselves producing errors which might otherwise lead to ‘resets’ or reptitions of speech sounds.”

In the meantime, if you find yourself wishing to silence an annoying colleague, public cell phone abuser, or rowdy library patron, simply play back their voice at a delay.

Not surprisingly, there’s an app for that.

Jordan Gaines is a science writer and neuroscience grad student at Penn State College of Medicine. You can check out her blog, Gaines on Brains, and follow her at @GainesOnBrains.

Related:

When it comes to texting and driving, US is No. 1

Want more weird health news? Find The Body Odd on Facebook.

Discuss this post

I have an old Nokia candy bar phone which I refuse to give up. It is difficult to use to text, and has no apps that I know of. I have never had a problem with any sort of delayed feedback. I get a signal when my wife and stepson, with their new phones, don't. Trying to do everything almost always means compromise, so a device does nothing well. In the service we had an acronym, KISS. Keep it simple, stupid.

  • 2 votes
Reply#1 - Fri Mar 15, 2013 9:48 AM EDT

Danny Ross-you hit the nail on the head. All these iPhone users I talk to in my customer service phone job have awful reception and their calls drop quite a bit. I have an old Blackberry Bold, my 3rd BB. I've had great reception and only one dropped call in years due to a known dead area west of Tulsa, OK.

  • 1 vote
Reply#2 - Fri Mar 15, 2013 11:19 AM EDT

I find this happens when people have their phones hooked up to their car stereos. I realized it when I had mine plugged into my stereo to play songs from my cloud when I took a call from my dad. He asked why he was getting feedback so I unplugged it and it stopped immediately.
It really is irritating though.

  • 1 vote
Reply#3 - Fri Mar 15, 2013 11:33 AM EDT

I read this article to see if I could find out what causes this issue in the 1st place...because no matter what cell phone service I've ever had, no matter what cell phone I've used, has this problem from time to time...and cell phone services don't seem to improve any even though this technology has been available for several years.

  • 1 vote
Reply#4 - Sat Mar 16, 2013 12:29 PM EDT

I have a Motorola Razor and it happens to me once in a great while.I hang up and re-key the call.This is not a perfect world and as to the cause,it's a bad signal.Who knows what evil lurks in the satellite shot up in the sky to allow us to be able to use cellphones.It still beats using those nasty old payphones.

    Reply#5 - Sat Mar 16, 2013 11:09 PM EDT

    Ah, just hang up. Call back and if it happens again, hang up and go use a pay phone. Dahhhhhhh !

      Reply#6 - Mon Mar 25, 2013 4:15 PM EDT

      Hey, don't tell anyone but I installed a Hot Brand New Land Line and Bingo, problem gone! Try it. You may even like the 8 party line I got. Now I can pick up the phone reallllllllll slow and listen in to my neighbors convesations to see if they are Communist.

        Reply#7 - Mon Mar 25, 2013 4:17 PM EDT
        You're in Easy Mode. If you prefer, you can use XHTML Mode instead.
        As a new user, you may notice a few temporary content restrictions. Click here for more info.